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Privacy Policy

Last updated: 25 April 2026
 

Restore recognises that individuals accessing our services may be sharing deeply personal experiences. Protecting your privacy is extremely important to us.
 

This policy explains how personal data is collected and handled in accordance with the Hong Kong Personal Data (Privacy) Ordinance (PDPO).
 

Information We May Collect

When you access Restore services, we may collect the following information:
 

Personal Information

  • name

  • email address

  • phone number
     

Service Information

  • event invitations and details

  • communication related to services
     

Optional Background Information
Where relevant to services, you may choose to share information related to:

  • mental health history

  • experiences of grief and loss

  • emotional wellbeing
     

We only collect information necessary to provide appropriate support.
 

Purpose of Collecting Personal Data

Your information may be used to:

  • inform future event topics

  • provide counselling or consultation services

  • communicate about services and resources
     

Restore does not sell or share personal data for marketing purposes.

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Confidentiality of Support Services

Information shared during counselling, consultations, or support sessions is treated as confidential.

Practitioners may keep minimal notes to support continuity of care.

These records are stored securely and accessed only by the relevant practitioner.

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Data Storage and Protection

Personal data is stored using secure systems and reasonable safeguards to prevent unauthorised access, loss, or misuse.

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Data Retention

Personal information is retained only as long as necessary for service delivery, professional record-keeping, or legal obligations.

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When no longer required, records are securely deleted.

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Access and Correction

Under Hong Kong privacy law, individuals have the right to:

  • request access to their personal data

  • request corrections to inaccurate information

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Requests can be made by contacting Restore directly.

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Third-Party Services

Restore may use trusted third-party services for:

  • appointment scheduling

  • payment processing

  • email communication

  • event promotion

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These providers may process personal information only for operational purposes.

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Updates to This Policy

This policy may be updated from time to time to reflect changes in services or legal requirements.

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The latest version will always be available through Restore.

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